IPTV NYC plans are prepaid and never auto-renew. Nothing is charged to a card without you asking, which also means access stops on your expiry date unless you renew. Message us in the last week of your plan and we extend it the same day, during business hours.
Send us a message with your expiry date. Doing it a few days early is what keeps your access continuous — there is no grace period built into a prepaid plan.
Stay on the same plan or move to a longer one. Longer plans cost less per month, and renewal is the cheapest moment to switch because nothing on your device changes.
A renewal extends the expiry on your existing line, so your app, your playlist and your favourites stay exactly as they are. No reinstall, no re-pairing your Firestick or Smart TV.
Renewal prices are the same as new-customer prices — there is no loyalty penalty and no price that quietly rises in year two. What changes between the plans is only the per-month rate:
Renewing on the 1 month plan twelve times would cost $180.00 across a year. The 12 Months VIP plan covers the same year for $65, a difference of $115.00 — and eleven fewer renewal messages to remember. That is the whole argument for the longer plan; if you prefer to stay flexible and renew month to month, that is a perfectly reasonable choice and we will not push you off it.
If you are unsure which length suits you, the plans page lays out what is included in each one, and the FAQ answers the questions that come up most often before a renewal.
A renewal is a good moment to fix anything that has been mildly annoying you rather than carrying it into another term. Tell us in the same message and we sort it out together:
Our refund policy applies to renewals exactly as it applies to first orders, and the contact page lists every way to reach us if WhatsApp is not convenient.
The answers below are published on this page.
No. Every plan is a one-time prepaid payment with no card kept on file and no automatic charge. Your access simply ends on the expiry date unless you choose to renew, which is why we recommend messaging us a few days before.
Message us any time in the last week before your expiry date. Renewing before the plan ends means your credentials keep working without a gap, so you never lose access mid-game or mid-series. Nothing is charged unless you later pick a plan.
In most cases yes — a renewal extends the expiry date on your existing line, so nothing changes on your device and there is no reinstall. If anything does need to change, we tell you before you pay. We do not promise zero buffering.
Yes. Renewal is the natural moment to move to a longer plan, and the longer plans cost less per month. You can also switch to a shorter one — there is no penalty either way. We do not promise zero buffering.
Message us anyway. Reactivating a recently expired line is usually straightforward and you keep your setup. The longer the gap, the more likely you will need fresh credentials. Trial windows rotate with capacity, so ask before you assume one is open.
Only if you asked us to when you ordered. We do not add anyone to a reminder list automatically, and we stop as soon as you renew or tell us to stop. Nothing is charged unless you later pick a plan.